When You Call Support
You will need a Technical Support Agreement in place to receive assistance from a representative. Please contact your sales representative at 1.800.333.4747 for more information on purchasing an agreement.

In order to quickly and efficiently provide you with assistance, please have the following items available when you call Medisoft Support Services: 
 

• The serial number and registration information for your Medisoft software. The serial number is located on the Certificate of Authenticity that you would have received with the product.
  
   
• Your Medisoft customer number. This is normally located in the upper right corner of the invoice or packing slip that came with your Medisoft program. If you have purchased your product through a local Value-Added Reseller, you may not have an account with Medisoft.
  
   
• A complete description of your problem or question, including the complete text of any error messages. Please be prepared to answer questions pertaining to the issue. Please have the computer on which the software resides available; this will provide us the option to troubleshoot if necessary.
  
   
• If you need to purchase a Technical Support Agreement, you have a couple of options:
  1. You can download the Agreement along with the instruction form posted on this website page, fill the Agreement out completely, and fax it back to the number indicated on the form.
  
  2. If you do not have the ability to download the information on this site, you can call Medisoft support and have a representative fax the forms to you directly. You will be required to fill out the Support Agreement completely and fax it back to our office to process your request and send out a confirmation.

Please keep in mind that you will need to have a Technical Support Agreement processed, approved and in place before you can receive any technical support assistance. Technical Support Agreements are processed within 1 hour during the hours of 8:00 a.m. — 6:00 p.m. Eastern. You will receive a confirmation via fax once your Support Agreement has been processed and approved. Any requests received after these designated hours will be processed and a notification sent the next business day. For further details, please see the form Technical Support Agreement information.

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